Speakers

Major incidents are rarely just technical failures. In complex organizations, they quickly become coordination problems under pressure, where incomplete information, cascading dependencies, and conflicting priorities can turn an outage into a business crisis. This presentation explores how major incident management works when systems fail at scale. It begins with a realistic incident scenario and follows the progression from early detection and triage to escalation, containment, communication, recovery, and post-incident learning. Rather than focusing only on technical troubleshooting, the session examines the full operating model behind an effective response: decision-making under uncertainty, cross-functional coordination, stakeholder management, and the financial and operational consequences of delay.The talk is designed for developers and mid-level managers who want to better understand what happens inside large, interconnected environments when everything breaks at once. Using practical incident structures, common failure patterns, and lessons drawn from enterprise-scale incidents, the session shows why strong incident management is not just an IT process, but an organizational capability. Attendees will leave with a clearer view of how major incidents unfold, why response efforts often fail even when teams are technically competent, and what resilient organizations do differently before, during, and after a crisis. Read More...